Frequently Asked Questions
When will I receive my order?
All Soulbound jewelry is handcrafted to order. Please allow 4-6 weeks for production, not including shipping time.
Do you take orders via email or over the phone?
I cannot accept any orders via email or phone. Please place your order through the website. If you need help with your order, feel free to email me at email@example.com.
Can I cancel my order?
If you would like to cancel your order, I must receive an email within 6 hours of when you place your order. Since all Soulbound jewelry is made-to-order, once production begins on your jewelry, your order cannot be cancelled or changed.
What is your return policy?
Since all Soulbound jewelry is made-to-order, all sales are final and I cannot accept any returns.
If your item has a manufacturing defect, I would be happy to repair it for you free of charge. Please email me at firstname.lastname@example.org for more information.
What are your shipping options within the United States?
After the 4-6 week production time, all domestic orders are shipped with either FedEx Express, 2-Day, or Overnight service. All shipments are trackable and fully insured, and require an adult signature on delivery. If you would like me to waive the signature requirement, please inform me in the “Special Instructions” section at checkout.
Soulbound is not responsible for lost packages that have been marked as delivered.
Do you ship internationally?
Yes! I ship via FedEx International Priority, trackable and fully insured service.
Duties and taxes are not included in the shipping price and vary from country to country. The customer is responsible for paying these fees.
Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Can I pick up my order?
Soulbound is exclusively an e-commerce business, so orders cannot be picked up in person.
Can you create a custom piece of jewelry for me?Can you set my heirloom stone in one of your rings?
Unfortunately I am no longer able to offer custom design services.
Can you create a piece of Soulbound jewelry with different gemstones?
Of course! Please see the alternate gemstones page to order a piece of Soulbound jewelry with your choice of gemstones!
There is always a risk of stones getting lost during shipping or breaking during stone setting, so I do not work with gemstones or diamonds provided by customers.
Can I buy a setting for one of your rings and have another jeweler set my heirloom gemstone?
Unfortunately, no. I only sell completed pieces, so I can fully stand behind the quality and integrity of my work.
Do you offer engraving?
Yes! To accommodate engraving, I will need to increase the width of the band from 1.4mm wide to 2.0mm wide. Additional gold will be required, so there will be a materials cost and a labor cost. Please email me at email@example.com for more information.
ABOUT SOULBOUND JEWELRY
Where is your jewelry made?
All Soulbound jewelry is designed and handcrafted in New York City.
Do you use recycled gold?
Yes! All Soulbound jewelry is made with recycled 14 karat gold.
Are your diamonds conflict-free?
All diamonds in Soulbound jewelry are certified conflict-free via the Kimberley Process.
Does your diamond jewelry come with certification?
Soulbound engagement rings using a 0.25 carat or larger diamond come with a G.I.A. report for the stone. The diamonds used in all other jewelry are graded by me, a Gemological Institute of America certified diamond grader.
Can you give me an appraisal for my jewelry?
I would be happy to issue an appraisal (that you can submit to your insurance company) for any piece of Soulbound jewelry. Please contact me at firstname.lastname@example.org to request an appraisal.
How should I care for my jewelry?
Please see the product care page.
RESIZING AND REPAIRS
How do I figure out my ring size?
I recommend having your finger sized by a local jeweler. All of the sizes listed on my website are US ring sizes.
Please note that wider rings require larger sizes, as the additional surface area makes the ring feel tighter on the finger. Please be sure to have your finger sized with a ring of the same width.
Soulbound is not responsible for determining your ring size.
Can you resize my ring?
If possible, I would be happy to resize your Soubound ring. There will be a labor fee and possibly a materials fee. Please contact me at email@example.com for more information.
You can also take your resizable Soulbound ring to any local jeweler for resizing! This saves you the hassle of having to ship your ring back to me, and you get to support another small business in your area!
There are a few styles that are not resizable however, such as the Bell Band, Full Eternity, Serenity Band, Band of the Corruptor, Band of the Hawk, Armored Band, and all of the Men's/Unisex Bands, as they contain designs that wrap all the way around the ring, which would be ruined during resizing.
Can you repair my Soulbound jewelry?
In the unlikely event that your Soulbound jewelry is in need of repair, I would be happy to help! I offer free repairs for the first year after your purchase. After one year, I will need to charge a labor fee and possibly a materials fee for all repairs. Soulbound is not responsible for any damages to pieces repaired by another jeweler.