Frequently Asked Questions

When will I receive my order?

All Soulbound jewelry is handcrafted to order. Please allow 4-6 weeks for production, not including shipping time.

Do you take orders via email or over the phone?

I cannot accept any orders via email or phone. Please place your order through the website. If you need help with your order, feel free to email me at info@soulboundnyc.com.

CAN I CANCEL MY ORDER?

If you would like to cancel your order, I must receive an email within 6 hours of when you place your order. Since all Soulbound jewelry is made-to-order, once production begins on your jewelry, your order cannot be cancelled or changed.

HOW DO I RESET MY PASSWORD?

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HOW DO I REPORT A BUG?

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HOW DO I CLOSE MY ACCOUNT?

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