Almost all Soulbound jewelry (except items included in our yearly sample sale) is made-to-order and requires 4-6 weeks lead time to complete. Please keep this in mind when placing your orders for the holidays.
The order deadlines for made-to-order styles to be delivered by December 24th are listed below:
| DOMESTIC SHIPPING OPTION | PLACE ORDER BY |
| FedEx Express Saver | November 8 |
| FedEx 2-Day | November 14 |
| FedEx Standard Overnight | November 15 |
| INTERNATIONAL SHIPPING OPTION | PLACE ORDER BY |
| FedEx International Economy | November 8 |
| FedEx International Express | November 15 |
All of the items included in Soulbound's yearly sample sale are ready to ship immediately!
Unfortunately we cannot offer resizing services for sample sale rings this year, but Soulbound rings are designed to be easily resized by any jeweler in your local area!
The order deadlines for sample sale styles to be delivered by December 24th are below:
| DOMESTIC SHIPPING OPTION | PLACE ORDER BY |
| FedEx Express Saver | Decemeber 13 |
| FedEx 2-Day | December 18 |
| FedEx Standard Overnight | December 20 |
| INTERNATIONAL SHIPPING OPTION | PLACE ORDER BY |
| FedEx International Economy | December 6 |
| FedEx International Express | December 13 |
I handle rush requests on a case-by-case basis.
Please send me an email at info@soulboundnyc.com with all of your order details (which item you'd like, what gold color, gemtones, ring size, etc.) and your shipping location, and I'll let you know if getting your order to you in time is possible!
All made-to-order styles come in a green suede jewelry box. Sample sale items come in a paper jewelry box.
If you would like additional gift wrap such as wrapping paper and ribbon, please make a note of this request in the "Add Order Notes" section at checkout, or send me an email at info@soulboundnyc.com!
Yes! I offer monthly payment plans through Shop Pay and PayPal Credit. These payment options are available at checkout.
I cannot accept any orders via email, social media, or phone. Please place your order through the website.
If you need help with your order, feel free to email me at info@soulboundnyc.com.
If you would like to cancel your order, I must receive an email within 6 hours of when you place your order.
Since all Soulbound jewelry is made-to-order, once production begins on your jewelry, your order cannot be cancelled or changed.
Absolutely! Please make a note of this request in the "Add Order Notes" section at checkout, or send me an email at info@soulboundnyc.com!
Be sure to include the exact address of the FedEx location that you would like to have your package sent to.
Yes! All Soulbound packages are shipping in a plain box with no branding.
This helps prevent theft and will help keep your gift a secret from loved ones!
Soulbound is exclusively an e-commerce business, so orders cannot be picked up in person.
Soulbound's annual sample sale will begin on Friday, November 24th at 12:00am EST, and end on Friday, December 22nd.
This is where I sell test samples I created when working on new designs, samples of discontinued styles, and jewelry made by mistake (wrong size, etc.). Since these pieces are not brand new, I sell them at a discount - anywhere between 25-50% off! Technically this means that I'm selling many of these pieces at a loss, but I see it as a way to thank you all for your support ♡
It's a great time to grab a truly unique piece (the test samples are one-of-a-kind), or a special holiday gift for a loved one.
These items go fast though - the majority of sample sale pieces sell out in 15 minutes! Be sure to check the website at midnight (EST) on November 24th to grab your jewelry before it's gone!
Some pieces in the sample sale are old and have visible signs of wear and tear. These items are discounted more heavily than items that are brand-new, such as test samples. Test samples are pieces I created to test out a new design to see how the final product would look. These have never been worn and are essentially brand new, so they are discounted less.
I create my sample rings in a size 6 because that is the average ring size ordered by my customers. My samples are used for photography on my website and social media, so I want the proportions to reflect the majority of rings that my customers order.
Unfortunately we cannot offer resizing services for sample sale rings this year, but Soulbound rings are designed to be easily resized by any jeweler in your local area!
I make all of my samples in yellow gold since this is the most popular gold color among my customers. I use my samples for promotional photography on my website and social media, so I typically stick to yellow gold. There may be a few items in the sample sale that are white or rose gold. These are usually items that were created in error for an order, which is a rare occurance!
Absolutely! However, recreating a sample sale design from scratch counts as a regular made-to-order request, so I cannot offer the discounted sample sale price. I would need to charge the full retail price, and there would be a 4-6 week production time.
You can also request that I recreate a sample sale piece in a different gold color or gemstone! Please send me an email at info@soulboundnyc.com with your request.